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Posted : Wednesday, January 03, 2024 05:03 AM
ServiceMaster CDR is a premier full-service Disaster Restoration company providing the highest quality restoration services with unwavering integrity in Northeast Ohio and Central Texas.
Our twelve (12) branch locations are one of the top 5 ServiceMaster franchises in the U.
S.
Our comprehensive restoration services for commercial and residential include water/mold mitigation, fire/smoke/odor damage, weather damage, contents cleaning/restoration, biohazard/trauma/and vandalism clean-up, emergency board-up and tarping, as well as reconstruction services.
We provide 24-hour emergency response and can mobilize nationally for catastrophes.
We take great pride in helping our communities in their time of need, rebuilding homes and businesses and restoring lives.
POSITION OVERVIEW: The Collections Specialist plays a crucial role in managing accounts receivable and ensuring the timely collection of outstanding debts.
The ideal candidate should have excellent communication and negotiation skills, a strong understanding of financial principles, and a commitment to delivering exceptional customer service.
JOB RESPONSIBILITIES: Account Management Review and manage accounts receivable, identifying delinquent accounts.
Monitor and maintain accurate records of customer interactions and payment status.
Analyze customer payment history to determine collection strategies.
Collection Activities Contact customers with overdue accounts via phone, email, or mail to initiate collections processes.
Negotiate payment arrangements and terms with customers, working to establish mutually beneficial solutions.
Maintain professionalism and empathy while engaging with customers to resolve payment issues.
Dispute Resolution Investigate and resolve billing discrepancies or disputes in collaboration with other departments.
Provide customers with explanations and documentation regarding outstanding balances.
Reporting and Documentation Prepare and maintain detailed records of all collection activities.
Generate and analyze reports to track collection progress and provide insights to management.
Compliance Ensure all collection activities comply with relevant regulations and company policies.
Stay up to date with industry best practices and regulatory changes affecting debt collection.
Other duties as assigned EXPERIENCE / SKILLS / EDUCATION: High school diploma or equivalent.
Proven experience as a Collections Specialist or in a similar role.
Strong understanding of accounting and financial principles.
Excellent communication and negotiation skills.
Empathy and the ability to handle difficult customer interactions with professionalism.
Proficiency in using collection software and Microsoft Office applications.
Knowledge of relevant regulations and compliance standards.
Detail-oriented and organized, with the ability to work independently and as part of a team.
Preferred Qualifications: Previous experience with insurance collections, especially homeowners’ insurance.
Restoration industry experience PHYSICAL DEMANDS / WORKING CONDITIONS: Ability to follow direction, yet take initiative Being able & willing to work as part of a team, but also as a self-motivated individual Excellent verbal and written communication skills Proficient with technology (mobile devices, computers, etc.
) Strong sense of urgency Ability to sit for prolonged periods of time COMPENSATION & BENEFITS: ServiceMaster CDR offers a professional environment, stability, upward mobility, and excellent benefits.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The Company reserves the right to modify this description in the future, with or without notice to the employee.
This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will.
These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities
Our twelve (12) branch locations are one of the top 5 ServiceMaster franchises in the U.
S.
Our comprehensive restoration services for commercial and residential include water/mold mitigation, fire/smoke/odor damage, weather damage, contents cleaning/restoration, biohazard/trauma/and vandalism clean-up, emergency board-up and tarping, as well as reconstruction services.
We provide 24-hour emergency response and can mobilize nationally for catastrophes.
We take great pride in helping our communities in their time of need, rebuilding homes and businesses and restoring lives.
POSITION OVERVIEW: The Collections Specialist plays a crucial role in managing accounts receivable and ensuring the timely collection of outstanding debts.
The ideal candidate should have excellent communication and negotiation skills, a strong understanding of financial principles, and a commitment to delivering exceptional customer service.
JOB RESPONSIBILITIES: Account Management Review and manage accounts receivable, identifying delinquent accounts.
Monitor and maintain accurate records of customer interactions and payment status.
Analyze customer payment history to determine collection strategies.
Collection Activities Contact customers with overdue accounts via phone, email, or mail to initiate collections processes.
Negotiate payment arrangements and terms with customers, working to establish mutually beneficial solutions.
Maintain professionalism and empathy while engaging with customers to resolve payment issues.
Dispute Resolution Investigate and resolve billing discrepancies or disputes in collaboration with other departments.
Provide customers with explanations and documentation regarding outstanding balances.
Reporting and Documentation Prepare and maintain detailed records of all collection activities.
Generate and analyze reports to track collection progress and provide insights to management.
Compliance Ensure all collection activities comply with relevant regulations and company policies.
Stay up to date with industry best practices and regulatory changes affecting debt collection.
Other duties as assigned EXPERIENCE / SKILLS / EDUCATION: High school diploma or equivalent.
Proven experience as a Collections Specialist or in a similar role.
Strong understanding of accounting and financial principles.
Excellent communication and negotiation skills.
Empathy and the ability to handle difficult customer interactions with professionalism.
Proficiency in using collection software and Microsoft Office applications.
Knowledge of relevant regulations and compliance standards.
Detail-oriented and organized, with the ability to work independently and as part of a team.
Preferred Qualifications: Previous experience with insurance collections, especially homeowners’ insurance.
Restoration industry experience PHYSICAL DEMANDS / WORKING CONDITIONS: Ability to follow direction, yet take initiative Being able & willing to work as part of a team, but also as a self-motivated individual Excellent verbal and written communication skills Proficient with technology (mobile devices, computers, etc.
) Strong sense of urgency Ability to sit for prolonged periods of time COMPENSATION & BENEFITS: ServiceMaster CDR offers a professional environment, stability, upward mobility, and excellent benefits.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The Company reserves the right to modify this description in the future, with or without notice to the employee.
This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will.
These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities
• Phone : NA
• Location : Magnolia, TX
• Post ID: 9005444508
