Debt Collections Office Manager

Elmview Management is an experienced debt collection agency that is expanding to Conroe servicing some of the largest debt purchasers and shows tremendous opportunity for growth.
Elmview Management is looking for an office manager with experience in debt collections.
We offer a base yearly pay between $40,000 and $65,000 based on experience with an aggressive monthly bonus structure.
We offer an uncapped bonus structure which rewards our debt collectors and office manager for generating revenue.
High-performing producers will receive substantial bonus payments *Job Overview:* Elmview Management is seeking a highly motivated and skilled Debt Collection Office Manager to join our team in Conroe, Texas right off I-45.
The experienced candidate will be responsible for daily management, training, and development of the office staff, including contacting individuals and businesses with outstanding debt, negotiating payment plans, and ensuring timely payment of outstanding balances.
The Debt Collection Office Manager will play a critical role in building the Conroe team and maximizing overall collections efforts.
*Responsibilities:* 1.
Manage all daily office operations including training, development and productivity of debt collectors and debt collection operations.
Contact debtors via telephone, email, and written correspondence to initiate debt collection processes.
2.
Negotiate payment plans and settlements with debtors based on established guidelines and company policies.
3.
Maintain accurate and updated debtor records, ensuring compliance with data protection regulations.
4.
Provide exceptional customer service to debtors by addressing inquiries, resolving complaints, or escalating issues to the appropriate department.
5.
Perform thorough research and investigation to locate delinquent individuals or businesses and validate debt information.
6.
Maintain a high level of professionalism and ethical behavior when dealing with employees, debtors and representatives of debtor companies.
7.
Document all communications with debtors in a clear and concise manner, ensuring accurate and up-to-date records are maintained.
8.
Collaborate with internal teams, including legal, sales, and customer service, to resolve complex issues or disputes related to outstanding debts.
9.
Monitor and enforce compliance with federal and state regulations governing debt collection practices, such as the Fair Debt Collection Practices Act.
10.
Stay up-to-date with industry best practices, market trends, and regulatory changes that may impact debt collection activities.
*Qualifications:* 1.
Basic computer skills and the ability to navigate the internet, along with multiple screens.
2.
Proven experience working as a Debt Collector or similar role, preferably in a professional debt collection agency or financial services company.
3.
Knowledge of debt collection laws and regulations, especially the Fair Debt Collection Practices Act.
4.
Excellent negotiation, persuasion, and communication skills, with the ability to handle challenging conversations and resolve conflicts.
5.
Strong attention to detail, organizational skills, and ability to prioritize workload effectively.
6.
Proficiency in using collection software and customer relationship management (CRM) systems.
Knowledge of skip tracing techniques and tools is a plus.
7.
Ability to perform well under pressure and meet collection targets while maintaining a positive attitude and professional demeanor.
8.
Strong ethics and integrity, with a commitment to treating debtors with respect and following ethical guidelines.
9.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using technology tools for conducting research and managing debtor information.
Joining our team offers a competitive salary, aggressive bonus structure and the opportunity to make a significant impact on our organization's financial success.
If you are a motivated individual, skilled in debt collection practices, and interested in working in a dynamic and fast-paced environment, we would love to hear from you! Job Type: Full-time Pay: $40,000.
00 - $65,000.
00 per year Benefits: * Paid training Weekly day range: * Monday to Friday Work setting: * Office Work Location: In person